28th March, 2020
It is with great regret, we have to ask our customers to hold on until the lockdown has ended. This was not in our agenda and came as a surprise. All refunds will include an interest component, as a gesture of courtesy. Alternatively, customers can choose an in-store credit or a discount on the new ONE R. Thanks for your patience!
23rd March, 2020
Our plan was to restock before the end of the month, however the ongoing pandemic situation calls for serious changes. While we are doing what we can, it is possible that the stock could take another month to arrive in India.
In the official Amazon sellers group, we have strongly advocated other businesses to stop selling since it might affect the delivery of essentials. With around a hundred cities and entire states going into lockdown mode, it does not make sense to let e-commerce interfere with the bigger picture.
We thank our customers and clients for bearing with us patiently. Those who have requested for refunds instead of the cameras, should get the amount credited to their original payment method in about a week’s time.
We have added a Zendesk support system on our website to enhance our visitors’ experience. When you click on the button on the bottom right corner and submit the query, it automatically gets ticketed.
Such an organised system allows us to follow up and resolve queries more efficiently. We also believe it would help us track prospective customers who had enquired about certain cameras – this way, we can update them upfront when the stock arrives.
Please make use of the new feature, and we will look into each and every ticket. It would not be closed unless the customer (or client) is absolutely satisfied.